Refund Policy

This Refund Policy explains how cancellations, refunds, and disputes work for My TCG Shop subscriptions and marketplace purchases.

1. The Service is free

• No subscriptions or trials: My TCG Shop is completely free — there are no paid plans, no free trials, and no credit card required to sign up, so there are no subscription charges to refund.
• The only fee: a 3% transaction fee on online card sales, added on top of Stripe's processing fee. In-person cash sales carry no platform fee.

2. Marketplace card purchases

• Online card sales are generally final once the card has been handed over or shipped by the vendor.
• If a card is not received, not as described, or is found to be inauthentic, you may request a refund. Contact the store operator with your order details and we will work with the vendor and Stripe to resolve it.
• Card-processing fees charged by Stripe are generally non-refundable once a payment has settled.

3. Reservations

Reserving a card places it on hold for in-person pickup. A reservation is not a payment and is not charged unless you complete a purchase. Expired or unredeemed reservations return the card to available inventory with no charge to you.

4. Disputes & chargebacks

If you believe a charge is incorrect, contact the store operator before filing a chargeback with your card issuer. We will make every effort to resolve the issue promptly. Filing a chargeback without first contacting us may result in account suspension.

5. How to request a refund

To request a refund or raise an issue with an order, contact the store operator through the contact details on the store page and include your order reference. Refunds, where approved, are returned to the original payment method and may take several business days to appear, depending on your bank.

6. Changes

We may update this policy from time to time. Changes are posted here with a new "Last updated" date.